Get Up and Running Smoothly
From go-live to stabilization and optimization, Etail’s 7-step implementation process is proven and repeatable - focused on launching on time and on budget.
Do What We Know Works Best
Leverage our Growth & Optimization services to prioritize your goals, determine operational requirements, then create a customized plan to configure the platform to jump start your success.
Your Partner in Growth
Your dedicated support team understand your business, are there to help connect you with technical support, and provides personalized, strategic advice during regularly scheduled account reviews.
You’ll know your Implementation Manager and Customer Success Manager (CSM) by name. They’ll be with you throughout the Implementation and Go-Live process.
Prior to your Go-Live, your CSM and Etail Implementation Manager will coordinate with you to make your launch successful. Afterwards, your CSM is your primary contact and adviser for everything you might need to be successful.
Working with Etail is like having an ecommerce agency at your fingertips, including the support of a dedicated specialist this is focused on solving your specific problems.
Your Customer Success Manager will connect you with the people, information and resources you need.
Have a technical question? Your Customer Success Manager (CSM) is there to guide you.
Our customer support and technical specialists pride themselves on – and are evaluated by – their responsiveness and knowledge of your business.
GROWTH AND OPTIMIZATION SERVICES
While many Etail users enjoy using our powerful suite of tools on their own, others partner with us to configure the platform to maximize their investment and gain a competitive advantage sooner rather than later.
When you utilize our Growth and Optimization Services, your Customer Relationship Manager will work with you to prioritize your goals, determine operational requirements, then create a customized plan to configure the platform to jump start your success.
Growth and Optimization (GO) Services Include
What Our Customers Say
"It felt like I had a partner in Etail. I didn’t have to do it all myself. With other platforms, I always felt that increasing sales was totally up to me. Etail gave me the tools and support and that was critical. It made all the difference."
Musical Instruments Drop Shipper
"When you partner with Etail, you are partnering with people who have real-world experience. They’ve actually done it. As a CEO, I know I can always call Etail with a business question and get good advice based on real-world experience and not just on what they think might work."
– Top Online Seller
Home Improvement Retailer
"Etail has been a great partner. They are flexible enough to meet the needs and changes of a rapidly growing company while delivering first class functionality. Much of what we do is built on Etail and they have the ability to scale up as we do."
Grocery and Dry Goods Retailer
Top Online Seller: Partnering for Innovation and Massive Growth
From a 10x10 garage to a 30,000 square foot warehouse, how one home improvement retailer leveraged a strategic partnership with an ecommerce agency to become a top Amazon seller.
cpg.io: More Than a 3PL. Creating Business Partnerships
How one 3PL is helping more than 700 brands and 1,000 suppliers grow online sales with marketplace integrations, listing management and more.
Andreasinc: Looking for a New Platform, He Found a Partner
How a musical instruments drop shipper offset seasonal slowdowns and increased monthly sales 355% in six months by partnering with an ecommerce agency.